Privacy Policy
1. Introduction
State-Builders (“we,” “us,” or “our”) is committed to protecting the privacy, confidentiality, and security of our users’ personal data. We recognize the importance of safeguarding personal information and are fully committed to compliance with international data protection frameworks including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy explains how we collect, process, store, and protect information when you use our website located at state-builders.com (“the Website”).
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all users and visitors of state-builders.com. We act as the data controller for the purpose of processing personal data that users provide when visiting or utilizing any functionality offered on the Website. This policy governs our data collection practices on all pages, services, forms, features, and applications directly linked to state-builders.com.
3. Categories of Data Processed
We may collect and process the following categories of personal data:
a) Usage Data
Includes information about your interactions with the Website, such as browser type and version, IP address, referral source, device identifiers, session duration, page views, and geographical location.
b) Account Data
Information you provide when creating an account or profile, including your full name, physical address, email address, and phone number.
c) Profile Data
Includes user-generated content and preferences such as order history, behavioral interactions on the Website, saved items, and personal interests.
d) Communication Data
Includes your correspondence with us via email, chat support, contact forms, and other inquiries. This may encompass channel history, message content, and support ticket logs.
e) Technical Data
Covers details regarding the technologies you use to access the Website, such as your operating system, software configurations, browser plugins, time zone settings, and screen resolution.
f) Transaction Data
Includes information related to your payments, billing details, subscription or purchase records, shipping addresses, and proof of delivery.
g) Preference Data
Comprises marketing preferences, content filters, user consents, notification settings, and data about your interest in particular services or products.
4. Legal Bases for Processing
We process your personal data under the following legal bases:
– Consent: Where you have given explicit permission (e.g., subscribing to newsletters or accepting optional cookies).
– Contractual necessity: Where processing is required to perform our contractual obligations to you (e.g., order fulfillment or customer support).
– Legal obligation: Where processing is necessary to comply with legal or regulatory requirements.
– Legitimate interest: Where processing supports our interest in improving service functionality, site performance, fraud prevention, and customer relations, provided such interest does not override your rights and freedoms.
5. Your Rights
Consistent with applicable law, you have the following rights with respect to your personal data:
– Right of Access: To obtain confirmation whether your data is being processed and to access such data.
– Right to Rectification: To correct inaccurate or incomplete personal data.
– Right to Erasure: To request deletion of your data, subject to lawful obligations.
– Right to Restriction: To limit processing of your personal data under certain circumstances.
– Right to Data Portability: To receive your personal data in a portable, structured format and transmit it to a third party where feasible.
California residents may also exercise:
– Right to Know: To request disclosure of categories and specific pieces of personal information collected, used, or sold within the last 12 months.
– Right to Opt-Out: To direct us not to sell your personal information.
– Right to Non-Discrimination: To receive equal service and price even after exercising your privacy rights.
To exercise any of the above rights, please contact us at [email protected].
6. Security Measures
We implement industry-standard safeguards to protect your personal data against unauthorized access, misuse, disclosure, loss, or destruction. These include, but are not limited to:
– Secure Socket Layer (SSL) and encryption protocols
– Access restrictions and role-based controls for employees
– Firewall and intrusion detection technologies
– Regular system audits and security updates
– Data backups and recovery mechanisms
– Mandatory staff training in privacy and security practices
7. International Transfers
Your personal data may be transferred to and processed in locations outside of your jurisdiction, including countries that may not provide the same level of data protection as your home country. In such cases, we ensure appropriate safeguards through Standard Contractual Clauses approved by the European Commission, adequacy decisions, or similar legal mechanisms to protect your rights and interests.
8. Data Retention
We retain personal data only for as long as necessary for the purposes detailed in this Privacy Policy, or to comply with legal, regulatory, or contractual obligations. Specific retention periods include:
– Account and Profile Data: Retained for the life of the account and up to 6 years after closure
– Communication Data: Retained for 3 years from the last interaction
– Transaction Data: Retained for 7 years for financial and legal compliance
– Technical and Usage Data: Retained for up to 2 years for analytics and optimization
– Preference Data: Retained until you withdraw your consent or update your preferences
9. Cookie Policy
We use cookies and similar tracking technologies for multiple purposes:
– Essential Cookies: Necessary for the operation and security of the Website.
– Functional Cookies: Support features such as remembering login credentials or language preferences.
– Analytics Cookies: Help us understand usage patterns and improve performance, using tools like Google Analytics.
– Performance Cookies: Improve page load times, browsing experience, and display performance.
10. Cookie Management and Compliance
Consent is obtained prior to placing non-essential cookies on your device, in compliance with GDPR. You can manage cookie preferences through our cookie banner or by adjusting your browser settings to reject or delete cookies. California residents may opt out of certain cookie-based tracking under the CCPA “Do Not Sell My Personal Information” provisions.
11. Special Protections for Children Under 13
Our Website and services are not directed to children under the age of 13. We do not knowingly collect or solicit personal data from children under 13. If we discover that such data has been unintentionally collected, we will promptly delete it from our records. Parents and legal guardians who believe their child has submitted personal data may contact us at [email protected].
12. Policy Updates & User Notifications
We reserve the right to amend this Privacy Policy at our discretion and at any time to reflect changes in our practices, legal requirements, or feature updates on state-builders.com. We endeavor to notify users of material changes through prominent notices on the Website and, where required, seek renewed consent.
13. Contact
For questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us at:
Email: [email protected]
Website: https://state-builders.com
We strive to ensure full compliance with applicable data protection laws. If you believe your rights have been violated or wish to raise any privacy-related issue, please reach out to us immediately at the email provided above.